Rubbish Collection Lewisham Service Terms and Conditions
These Terms and Conditions set out the basis upon which Rubbish Collection Lewisham provides rubbish removal and related waste collection services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, business or organisation booking or receiving the waste collection services.
Services means any rubbish clearance, waste collection, removal, loading, transport, recycling or disposal services provided by us.
Waste means any items, materials, rubbish, junk or refuse presented by the Customer for collection as part of the Services, subject to any exclusions in these Terms and Conditions.
Site means the property or location where the Waste is to be collected.
2. Scope of Services
We provide rubbish collection and waste clearance services within our service area covering Lewisham and surrounding locations. The specific Services to be provided will be described at the time of booking, including the type of Waste to be collected, approximate volume or weight, access requirements and any special instructions.
We reserve the right to refuse to collect certain items or materials if they are hazardous, prohibited by law, not accurately described at the time of booking, or present a risk to our staff, the public or the environment. The Customer is responsible for ensuring that any Waste presented for collection complies with these Terms and Conditions and with relevant waste regulations.
3. Booking Process
3.1 Bookings can be requested by phone, email or through our online enquiry or booking channels, where available. All bookings are subject to our acceptance and availability.
3.2 When requesting a booking, the Customer must provide accurate information, including:
a. Name and contact details.
b. Collection address and any access restrictions.
c. Description and estimated quantity of the Waste.
d. Preferred date and time window for collection.
e. Any other relevant information that may affect the performance of the Services.
3.3 We may provide an initial quotation based on the information supplied. This quotation may be revised upon arrival at the Site if the Waste differs in type, volume, weight or accessibility from that described in the booking, or if additional work is required.
3.4 A booking is only confirmed when we explicitly accept it, either in writing, electronically or verbally, and provide a scheduled collection date and time window. We reserve the right to decline any booking request.
4. Access and Customer Responsibilities
4.1 The Customer must ensure that we have safe and reasonable access to the Site and to the Waste at the agreed time. This includes ensuring that parking or stopping is available for our vehicle in proximity to the collection point, and that any necessary permissions, permits or authorisations for access, loading and parking are obtained in advance.
4.2 The Customer must ensure that the Waste is clearly separated from items that are not to be removed, and that it is located in an accessible area free from obstructions. We are not responsible for mistakenly removing items that could reasonably be considered part of the Waste if they are not clearly separated or identified.
4.3 If access is not possible, or if the Site is unsafe or unsuitable for the performance of the Services, we may refuse or suspend the collection. In such circumstances, we may charge a reasonable call-out or wasted journey fee to cover our costs.
5. Pricing and Quotations
5.1 Unless otherwise stated, our prices are based on factors such as the volume and weight of the Waste, the nature of the materials, labour required, access conditions and disposal or recycling charges.
5.2 Any quotation provided prior to arrival at the Site is an estimate only, based on the information supplied by the Customer. We reserve the right to amend the price once our staff have inspected the Waste and evaluated the work required.
5.3 If, upon inspection, the revised price is not acceptable to the Customer, the Customer may decline to proceed, but may be liable for a call-out or assessment charge, where this has been notified in advance.
6. Payment Terms
6.1 Payment is due on completion of the Services unless otherwise agreed in writing in advance. For domestic customers, payment is typically required immediately upon completion via cash, card or other accepted payment methods. For commercial customers, alternative payment terms may be agreed subject to credit approval.
6.2 We reserve the right to require a deposit or full payment in advance for certain bookings, including large clearances or where special disposal arrangements are necessary.
6.3 If payment is not received when due, we may withhold or suspend Services and may charge interest on overdue amounts in accordance with applicable UK law. The Customer will also be responsible for any reasonable costs we incur in recovering overdue sums, including legal and collection costs.
6.4 All prices are quoted inclusive or exclusive of VAT as specified at the time of quotation or booking. If VAT is applicable, it will be charged at the prevailing rate.
7. Cancellations and Amendments
7.1 The Customer may cancel or amend a booking by contacting us as soon as possible. We ask for a minimum notice period prior to the scheduled collection time, which will be advised at the point of booking.
7.2 If adequate notice is not provided, we reserve the right to charge a cancellation fee or wasted journey fee, particularly where our vehicle and team have already been dispatched or allocated to the job.
7.3 We reserve the right to cancel or reschedule a booking where necessary due to operational reasons, adverse weather, safety concerns, vehicle breakdown, staff illness, or other circumstances beyond our reasonable control. In such cases, we will endeavour to provide as much notice as possible and to agree an alternative collection time. We will not be liable for any loss arising from such cancellation or rescheduling, other than any refund of pre-paid amounts for Services not provided.
8. Waste Types and Prohibited Materials
8.1 The Customer must accurately describe the Waste at the time of booking. Certain hazardous or specialist materials are not accepted as part of standard rubbish collection, including but not limited to:
a. Asbestos or materials containing asbestos.
b. Clinical, medical or biological waste.
c. Chemicals, solvents, paints, oils or fuels, except where we have explicitly agreed to handle them.
d. Explosives, gas cylinders or pressurised containers.
e. Radioactive materials.
f. Any other materials that are hazardous or regulated under UK waste legislation and for which we are not licensed or equipped.
8.2 If prohibited or hazardous materials are discovered during collection, we may refuse to remove them and may adjust the price or cancel the Service. The Customer will be responsible for any additional costs, including any charges incurred for safe handling or returning such materials.
8.3 The Customer warrants that the Waste presented is not hazardous and that it has the legal right to dispose of it. The Customer agrees to indemnify us against any liability, claims, costs or expenses arising from any breach of this warranty.
9. Waste Handling and Environmental Compliance
9.1 We operate in accordance with applicable UK waste management laws and regulations. Collected Waste will be transported to licensed facilities for recycling, recovery or disposal as appropriate.
9.2 Once the Waste has been loaded onto our vehicle and payment has been received, ownership and responsibility for the Waste passes to us, subject to any applicable legislation regarding waste duty of care.
9.3 We take reasonable steps to maximise recycling and to minimise landfill use, but we do not guarantee that any particular item or proportion of Waste will be recycled.
10. Limitation of Liability
10.1 We will perform the Services with reasonable care and skill. However, to the fullest extent permitted by law, our liability to the Customer for any loss, damage or expense arising in connection with the Services, whether in contract, tort or otherwise, shall be limited to the amount paid or payable for the specific Service giving rise to the claim.
10.2 We are not liable for:
a. Any indirect or consequential loss, including loss of profit, revenue, business, data or opportunity.
b. Any loss or damage arising from inaccurate information provided by the Customer.
10.3 While our staff will take reasonable care when working on the Site, the Customer is responsible for protecting floors, driveways or other surfaces from potential damage during loading and removal. We are not liable for minor cosmetic damage that may reasonably arise from the movement of heavy or bulky items, provided we have acted with reasonable care.
10.4 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.
11. Insurance
11.1 We maintain appropriate public liability and, where applicable, employers liability insurance in line with industry standards. Details of our insurance cover are available on request.
11.2 The Customer is responsible for maintaining appropriate insurance for their own property and possessions, including those at the Site, and for any risks not covered by our insurance.
12. Complaints and Dispute Resolution
12.1 If the Customer is dissatisfied with any aspect of the Services, they should notify us as soon as reasonably possible, providing full details of the issue. We will investigate and seek to resolve complaints promptly and fairly.
12.2 Where a complaint relates to alleged damage or loss, the Customer must provide evidence and allow us a reasonable opportunity to inspect the Site and any affected items.
12.3 If a dispute cannot be resolved directly, either party may pursue its rights through the UK courts in accordance with the governing law clause below.
13. Data Protection and Privacy
13.1 We collect and process personal data necessary for the performance of the Services, including contact details, Site address and payment information. We handle such data in accordance with applicable UK data protection legislation.
13.2 Personal data will only be used for the purposes of providing and managing the Services, processing payments, handling enquiries and complying with legal obligations. We will not sell personal data to third parties.
14. Force Majeure
14.1 We are not liable for any delay or failure to perform the Services where such delay or failure is caused by events or circumstances beyond our reasonable control, including but not limited to adverse weather, traffic disruption, accidents, fires, floods, industrial disputes, acts of government or failures of utilities or telecommunications.
14.2 If a force majeure event continues for a prolonged period, we may cancel or reschedule the affected Services without liability, other than any refund of payments made for Services not provided.
15. Amendments to these Terms
15.1 We may amend these Terms and Conditions from time to time. The updated version will apply to any new bookings made after the date of publication of the amended terms.
15.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking and the corresponding Services, unless a change is required by law or regulatory authority.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed removed to the extent necessary, and the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided, including any non-contractual disputes or claims.
By placing a booking or using our rubbish collection services, you confirm that you have read, understood and agree to these Terms and Conditions.
Tipper Van - Rubbish Collection and Builders Clearance Prices in Lewisham, SE13
Luton Van - 
